University of Manchester Hiking Club

Refund Policy

We understand that life sometimes throws up unexpected surprises which may prevent you from joining us on one of our hikes after you've signed up. Below we have explained the refund policy for the different trips we run.

Summary: refunds are granted if you let us know by sign-up on the Thursday (Wednesday for weekend trips) before the trip, if your absence doesn't prevent someone else from hiking and in exceptional circumstances.

1. Day Hike Cancellations

If you have signed up to a day hike but cannot attend you are entitled to a full refund of the cost of trip if you inform us by the end of sign-up* on the Thursday before the trip. To receive your refund you will need to come to sign-up. If you do not let us know by this time you are still entitled to a refund on the condition that you let us know by 3pm the Saturday before the trip and we are able to fill your place. Therefore, it's in your interest to let us know as soon as possible that you can't come. To find out if you can be refunded you will need to come to sign-up following the trip. You are not entitled to a refund if you fail to inform us in advance, unless this is due to exceptional circumstances, decided at the discretion of the committee.

2. Weekend / Vacation Trip Cancellations

If you have signed up for a weekend or vacation trip and cannot attend you must inform us by the end of sign-up* for the trip (for weekends this normally the Wednesday before the trip, but not vacation trips) to have your deposit refunded. To receive your refund you will need to come to sign-up*. If you cannot make the trip but do not let us know by this time you will only receive a refund if we are able to fill your place. As with day hikes refunds may also be given in exceptional circumstances at the discretion of the committee.

Last updated: 28th September 2014

* Sign-up takes place on weekdays from 12:30 to 1:30pm in the Student Activities Centre on the first floor of the Students' Union (Steve Bilko) building.

University of Manchester Hiking Club. Site maintained by Ryan Miller.

Developed by Nic Garner, based on work by Chris Banks and other committee members.

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